For all our customers who make purchases exclusively on our website www.kmina.com, we offer personalized support via WhatsApp within 24 business hours . Our customer service team will provide the necessary information or solutions, focusing on the value of human interaction, rather than bots or artificial intelligence.
WARRANTY
By this document, the company IMPROVING MOBILITY DEVELOPMENT, SL (hereinafter "KMINA" ) with CIF B- 87491957 guarantees that at the time of sale its products are in accordance with the manufacturer's technical specifications and free from material or manufacturing defects.
The warranty lasts for 3 years for new products from the date of purchase and covers manufacturing defects in the product, as well as any of its components, provided they have been supplied by the manufacturer or one of its authorized distributors.
The application of this warranty to second-hand products is for 1 year.
To provide this guarantee, KMINA subjects its products to checks, internal quality sampling and its own or third-party tests, always based on the corresponding UNE, EN or ISO standard .
This certificate applies to all KMINA products and will become invalid in the event of: improper installation or maintenance, repairs or use of non-original/unauthorized replacement parts, failure to follow the warnings in the manual, or when the product is used under extreme environmental conditions. The warranty does not cover normal wear and tear .